Preparing your onboarding journey
A polished guide for every Walbrand experience
Interactive onboarding • Premium help center

Welcome to Walbrand Properties Marketplace

Learn how to find properties, book services, invest, and manage everything from one powerful platform.

Verified listings Instant support Investment insights

Quick Start Guide

Start strong with a guided path tailored for first-time visitors.

New User Experience

1. Create an Account

  • Register using email or phone number
  • Verify with OTP
  • Complete your profile
  • Upload ID where required

2. Log In

  • Enter your credentials
  • Access your dashboard
  • Update your profile

3. Choose Your Dashboard

  • Customer – browse and book
  • Agent – manage listings
  • Landlord – oversee rentals
  • Admin – control operations

Marketplace Navigation

Click any menu item to learn its purpose.

Home

Your launch pad for featured listings, promotions, and quick access to the marketplace.

Purpose

Features

How to use it

Benefits

How to Search for Property

Use precise filters to find truly relevant listings.

Property search mockup
County Town Estate Bedrooms Price Range
County

Refine results quickly and discover homes that truly match your needs.

Town

Refine results quickly and discover homes that truly match your needs.

Estate

Refine results quickly and discover homes that truly match your needs.

Property Type

Refine results quickly and discover homes that truly match your needs.

Bedrooms

Refine results quickly and discover homes that truly match your needs.

Bathrooms

Refine results quickly and discover homes that truly match your needs.

Price Range

Refine results quickly and discover homes that truly match your needs.

Rent

Refine results quickly and discover homes that truly match your needs.

Lease

Refine results quickly and discover homes that truly match your needs.

Buy

Refine results quickly and discover homes that truly match your needs.

Amenities

Refine results quickly and discover homes that truly match your needs.

Verified Listings

Refine results quickly and discover homes that truly match your needs.

Available Now

Refine results quickly and discover homes that truly match your needs.

Nearby Schools

Refine results quickly and discover homes that truly match your needs.

Nearby Hospitals

Refine results quickly and discover homes that truly match your needs.

Nearby Universities

Refine results quickly and discover homes that truly match your needs.

Distance

Refine results quickly and discover homes that truly match your needs.

Map View

Refine results quickly and discover homes that truly match your needs.

How to View Property Details

Everything you need before making your move.

Open the property page

Each action helps you evaluate confidence before you decide.

View images

Each action helps you evaluate confidence before you decide.

Take a virtual tour

Each action helps you evaluate confidence before you decide.

Watch property videos

Each action helps you evaluate confidence before you decide.

Check pricing

Each action helps you evaluate confidence before you decide.

View amenities

Each action helps you evaluate confidence before you decide.

Contact owner

Each action helps you evaluate confidence before you decide.

Chat with agent

Each action helps you evaluate confidence before you decide.

Book viewing

Each action helps you evaluate confidence before you decide.

Request directions

Each action helps you evaluate confidence before you decide.

Save property

Each action helps you evaluate confidence before you decide.

Share property

Each action helps you evaluate confidence before you decide.

Report listing

Each action helps you evaluate confidence before you decide.

How to Book Property Viewing

Choose a property
Click “Book Viewing”
Select date and time
Pay the viewing fee
Receive confirmation
Meet the assigned agent
Inspect the property

Rent, Buy or Lease Journey

Property selection
Viewing
Negotiation
Documentation
Payment
Agreement
Move in

Every Service in One Place

From students to investors, every journey is supported.

Student Services

Find hostels, bedsitters, roommates, storage, transport, cleaning, WiFi setup, and promotions.

Storage Facilities

Reserve storage, review security, request pickup, receive deliveries, and add insurance.

Transport & Delivery

Book movers, choose vehicles, track deliveries, receive items, and rate the service.

Cleaning Services

Book cleaners, choose packages, schedule dates, track progress, and approve work.

Digital Installation

Book installation, review quotations, install equipment, and activate warranty support.

Interior Design

Browse designers, upload room photos, approve proposals, and track renovations.

Investment Platform

Browse opportunities, study expected returns, invest securely, and withdraw profits.

Promotions & Referrals

View deals, share referral links, use QR codes, invite friends, and track earnings.

Support Center

Access help, chat with support, and raise a request without leaving the platform.

Dashboard Guide

Customer Dashboard

Profile, messages, notifications, bookings, payments, wishlist, and saved properties.

Agent Dashboard

Manage clients, listings, viewing schedules, commissions, messages, and reports.

Landlord Dashboard

Upload properties, manage tenants, track occupancy, payments, maintenance, and performance.

Admin Dashboard

Approve listings, oversee services, review analytics, financials, bookings, investments, and support.

Help Center

Search commonly asked questions by category.

How do I create an account?
Tap the register button, enter your phone or email, verify your OTP, and complete your profile.
Can I save properties for later?
Yes. Use the heart icon on any listing to add it to your wishlist.
How do I pay for a viewing?
Choose the viewing date, complete the fee payment, and receive an instant confirmation.
Can I book transport and cleaning together?
Absolutely. The dashboard lets you manage all bookings from a single place.
How do I contact support?
Use live chat, WhatsApp, phone, email, or open a support ticket from the contact hub.
What payment methods do you accept?
We accept M-Pesa, bank transfers, debit/credit cards, and digital wallets for your convenience.
Can I invest with a small amount?
Yes, investments start from KES 5,000. Browse available projects and choose your investment amount.
How do I track my referral earnings?
Visit your dashboard, go to Referrals, and see real-time tracking of your earnings and shared bonuses.
Is my data secure on Walbrand?
Yes. We use SSL encryption, two-factor authentication, and comply with international data protection standards.
Can I cancel a booking?
Yes, most bookings can be cancelled up to 24 hours before. Refunds are processed within 5-7 business days.
How long does property verification take?
Our team verifies all listings within 24-48 hours to ensure authenticity and safety.
What is the referral bonus amount?
Earn up to KES 500 for each successful referral when your friend completes their first booking.

Quick Links

Account Security

Learn how to protect your account and data.

Payment Methods

Understand payment options and terms.

Booking Management

Modify or cancel your bookings anytime.

Report an Issue

Share bugs or issues with our team.

Video Tutorials

Getting Started

A compact walkthrough designed for new users.

Finding Property

A compact walkthrough designed for new users.

Making Payments

A compact walkthrough designed for new users.

Complete Service Guides

Student Services Guide

Everything students need in one place.

Find Hostels & Bedsitters

Browse near your university with instant availability.

Find Roommates

Match with compatible housemates in your area.

Storage Space

Secure storage for holiday breaks and moving.

Transport & Delivery

Book movers for quick campus relocations.

Storage Facilities

Safe, secure, and flexible storage solutions.

How to Reserve Storage
Visit Storage Facilities
Select size & duration
Choose location
Add insurance (optional)
Complete payment
Receive access credentials
Storage Pricing

Monthly rates from affordable to premium tiers.

Security Measures

24/7 CCTV, access logs, and locked units.

Pickup Services

Free or paid pickup from your location.

Insurance Coverage

Optional coverage for added peace of mind.

Transport & Delivery Services

Fast, reliable, and tracked deliveries.

Complete Booking Flow
Book movers or van
Choose vehicle type
Confirm pickup date & time
Receive vehicle details
Track delivery live
Receive your items safely
Rate the service
Vehicle Options

Vans, trucks, cars - choose based on your volume.

Live Tracking

Monitor your delivery on the map in real-time.

Service Rating

Review driver, vehicle condition, and delivery speed.

Cleaning Services

Professional, scheduled, and tracked cleaning.

Package Selection

Basic, standard, or deep cleaning packages available.

Schedule Dates

Choose convenient times that work for you.

Track Cleaner

Real-time notifications and cleaner updates.

Booking Steps
Choose your property type
Select cleaning package
Pick preferred date & time
Confirm with payment
Cleaner arrives on time
Approve completed work
Leave a review

Digital Installation Services

WiFi, smart devices, and technical setup.

Installation Process
Browse available services
Submit your requirements
Receive service quotation
Approve pricing
Technician arrives
Installation & testing
Activate warranty & support
WiFi Installation

Fiber, wireless, or hybrid connectivity solutions.

Smart Device Setup

Install lighting, security, and home automation systems.

Warranty Support

One-year coverage with technical assistance included.

Interior Design Services

Professional design, visualizations, and execution.

Browse Designers

View portfolios, expertise, and client reviews.

Upload Room Photos

Share dimensions, current state, and style preferences.

Receive Quotations

Get detailed pricing and material breakdowns.

Design Journey
Select a designer
Upload room images & specs
Discuss vision & budget
Review design proposals
Approve final designs
Renovation begins
Track project progress

Investment Platform

Secure, transparent, and profitable investment opportunities.

Investment Process
Browse investment projects
Review expected returns
Study project details
Choose investment amount
Secure your investment
Track portfolio performance
Withdraw profits anytime
Project Types

Residential, commercial, hospitality, and mixed-use developments.

Expected Returns

Transparent ROI projections backed by market analysis.

Reports & Tracking

Monthly updates, downloadable statements, and performance metrics.

Promotions & Referral Program

Earn rewards by sharing with friends and family.

View Active Promotions

Seasonal deals, bundle offers, and flash sales.

Share Referral Link

Copy your unique link and share via social, email, or messaging.

Use QR Code

Generate and share your referral QR code easily.

Referral Rewards Flow
Copy your referral link
Share with friends
Friend creates account
Friend makes first booking
You both earn bonuses
Track earnings in dashboard
Withdraw to your wallet

Complete Rent, Buy & Lease Journey

From discovery to moving day, we've got you covered.

Rental Path
Search rentals by area
Filter by price & amenities
View property details
Book viewing appointment
Negotiate terms with owner
Sign lease agreement
Submit documents
Pay security deposit
Receive keys
Move in & settle
Purchase Path
Browse properties for sale
Compare prices & locations
Schedule viewings
Inspect thoroughly
Get property valuation
Negotiate price
Arrange financing
Legal due diligence
Complete purchase
Register ownership
Lease Path
Find lease properties
Compare lease terms
View property specs
Request property viewing
Meet landlord
Agree on conditions
Review lease document
Complete registration
Finalize payments
Begin occupancy

FAQ by Category

Find answers quickly by category.

Account

Payments

Bookings

Security

Connect with Our Support Team

We're here to help 24/7 through your preferred channel.

Live Chat

Connect instantly with a specialist. Average response time: 2 minutes.

Start Chat
WhatsApp

Quick messaging for urgent property and booking questions.

Message Us
Phone

Speak to our team directly. Toll-free support across Kenya.

Call Now
Call Support

Speak directly with our support team for immediate assistance.

Call Now