Privacy Policy

Introduction

Walbrand Properties & Interiors Limited ("Company", "we", "us", "our", or "Walbrand") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.walbrand.co.ke and use our services.

1. Information We Collect

We collect information from you in various ways, including:

Information You Voluntarily Provide:

• Registration information (name, email, phone number, address)
• Profile information (photo, bio, company details)
• Payment information (through secure payment processors)
• Communication preferences and inquiry details
• Property listings, documents, and uploads
• Message and chat communications on the platform
• KYC (Know Your Customer) verification documents

Information Collected Automatically:

• Browser type and language
• Access times and pages visited
• IP address and device identifiers
• Cookies and similar tracking technologies
• Usage patterns and user behavior analytics

2. Use of Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send marketing, promotional, and informational emails (with opt-out option)
• Respond to your inquiries and provide customer support
• Monitor and analyze usage trends and preferences
• Detect, prevent, and address technical and security issues
• Verify user identity and prevent fraud
• Comply with legal obligations and law enforcement requests

3. Disclosure of Information

We may share your information in the following circumstances:

• Service Providers: Third parties that perform services on our behalf (payment processors, hosting providers, analytics services)
• Business Partners: With your consent for co-marketing or joint offerings
• Legal Requirements: When required by law or to protect our rights and safety
• Property Transactions: Relevant information shared with other parties in a transaction you initiate
• No Sale of Data: We do not sell personal information to third parties for their marketing purposes

4. Security of Information

We implement comprehensive security measures to protect your personal information, including:

• SSL/TLS encryption for data in transit
• Secure password hashing and storage
• Regular security audits and updates
• Access controls and role-based permissions
• Firewalls and intrusion detection systems

Note: No method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience and understand how you use our website. Types of cookies used:

• Essential Cookies: Required for basic functionality
• Performance Cookies: Analyze how you use our website
• Functional Cookies: Remember your preferences
• Marketing Cookies: Track your interests for targeted advertising

You can control cookie settings through your browser. Disabling cookies may limit certain website functionality.

6. Your Privacy Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your data (subject to legal retention requirements)
• Opt-Out: Unsubscribe from marketing communications
• Data Portability: Request your data in a portable format

7. Data Retention

We retain your personal information for as long as:

• Your account is active
• We have a legitimate business need
• Required by law or regulation

After account deletion, we may retain certain data for legal, regulatory, or operational purposes.

8. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we discover we have collected personal information from a child under 18, we will delete such information immediately.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing personal information.

10. Changes to Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by updating the "Last updated" date at the top of this policy. Continued use of our website following changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Walbrand Properties & Interiors Limited
Email: privacy@walbrand.co.ke
Data Protection Officer: dpo@walbrand.co.ke
Phone: +254113906162
WhatsApp: +254113906162
Location: Nairobi, Kenya

12. Your Acknowledgment

By using Walbrand Properties & Interiors, you acknowledge that you have read and understood this Privacy Policy and agree to its terms and conditions.

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