Protecting your privacy is our priority

Information We Collect

We collect information that helps us deliver and improve our services, including:

• Personal details you provide when registering or requesting property services.
• Property preferences and search activity on our platform.
• Payment and transaction information when using paid services.
• Device, browser, and usage data for analytics and performance.

How We Use Your Information

We use collected information to:

• Provide and manage property listings, service requests, and support.
• Verify listings, prevent fraud, and improve marketplace trust.
• Send updates about your requests, account activity, and offers.
• Analyze usage to improve the website, search, and user experience.

Sharing and Disclosure

We may share information with:

• Service providers who support website operations and customer service.
• Legal or regulatory authorities when required by law.
• Trusted partners for property verification, marketing, and payments.

Cookies and Tracking

Walbrand uses cookies and similar technologies to remember your preferences, support authentication, and provide personalized features. You can manage cookie settings through your browser, though some functionality may be reduced.

Data Security

We implement security measures to protect your personal data from unauthorized access, loss, or misuse. While no system is perfect, we continuously review and strengthen our controls.

Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect personal data from children without parental consent.

Contact Us

If you have questions about this policy or want to request access or corrections to your data, call us at +254 113 906 162 (24/7 support).